runnrrAnswer the call. Move the work forward.
Runnrr’s AI receptionist handles the call, answers questions about your services and collects the details for the next step. New enquiries become meetings or callbacks. Existing client requests move into the work your team needs done.
Incoming call
We’re looking for monthly bookkeeping. Can someone help us get started?
Runnrr
What does your business do, and what support are you looking for?
- Save the contact and what they need
- Book a meeting or assign a callback
- Add the details and follow-up to your tools
Enquiry logged. Next step assigned.
Answering is the start of the workflow.
A question about your services can become an introductory meeting. A call about an existing job can become an assigned request. Choose the work Runnrr should take forward, using your existing tools.
- 01
Use the information your team knows.
Agree the services, hours, prices and routine questions Runnrr can answer. Set the hours, languages and situations that should go to your team.
- 02
Connect the conversation to an action.
Capture the details your team needs, arrange the agreed meeting or callback and create the next step in your tools. Booking and CRM actions are confirmed for your systems.
- 03
Keep the work moving after the call.
Start the follow-up, request the missing documents or assign the next action. The conversation becomes part of the workflow, with the result returned to your team.
Set up around your business.
Runnrr agrees the questions, channels, handover rules and result with your team, then tests the workflow. Your team keeps its existing software.
Start with one recurring job.
Choose the enquiry or client request you keep handling by hand. The first call checks the tools, volume and work involved before setup is agreed.
Questions before you start?
What happens after someone calls?
The agreed workflow can answer routine questions, collect the details needed for the next step and create a follow-up in your tools. Booking, CRM updates and outgoing messages depend on the connections and permissions confirmed during setup.
Can Runnrr handle prospective customers too?
Yes. Start with a new-enquiry workflow: explain the services you offer, ask the qualification questions you agree, capture the contact details and arrange the next step. Your team sets the fit criteria and handles exceptions.
What happens with an existing client?
Capture what they need, match the request to the right client or project and carry out the agreed steps. A document request, repair report or project change can lead into the same workflow your team already uses.
What does the receptionist use to answer questions?
Your approved service information, opening hours, prices and policies, plus any connected records agreed during setup. Questions outside that scope go to your team. Professional advice and sensitive decisions stay with qualified staff.
How is phone handling set up?
Runnrr agrees how calls should be answered, which information to collect and when a person should take over. Your phone setup, business hours and the actions in your tools are checked and tested before calls are connected.
What does the workflow include?
Setup is US$299 once for one agreed workflow. Runnrr agrees the work, supported actions and any phone-provider or usage costs during setup. The existing service terms apply to the agreed workflow.
Bring the conversation your team keeps picking up.
Runnrr will map how it should be answered, what needs to happen next and where the result should go. Start with one agreed workflow.
