runnrrFrom damage photos to a complete claim file
A client sends a damage photo on WhatsApp. The work continues across email, the insurer and your broker management system. Runnrr helps build reliable workflows to collect the evidence, follow up on missing information and keep the claim record current.
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Bring the request and its context together
Match the photo to the client, policy and claim. Preserve the original message and attachments; return uncertain matches for review.
Check the claim file for missing information. Ask the client for the specific document in the same conversation and follow up with the insurer by email when needed.
- Damage photo received
- Client, policy and claim matched
- Missing evidence requested
Coordinate the next step and check the result
Update approved details in your existing broker management system through an assessed integration or computer use. Verify that the files and status were saved.
Track who owes the next response. Stop reminders when the evidence arrives; return failed updates and unresolved questions to the broker.
- Approved details saved
- Save confirmed in the claim file
- Next response tracked
Start with one recurring workflow
Your team agrees the approvals
Start with claims administration and service follow-up. Your broker keeps responsibility for advice, cover decisions and approvals. We assess your system, permissions, retention and existing insurer connections during setup; this offer does not claim a new BiPRO connection or compliant archive out of the box.