runnrrTurn the first enquiry into the next step.
A Runnrr bot handles the conversation by phone, WhatsApp, email or Slack, answers routine questions and collects what the person needs. The details go into your existing tools, with a meeting, callback or next action for your team.
Incoming call
We’re looking for monthly bookkeeping. Can someone help us get started?
Runnrr
What does your business do, and what support are you looking for?
- Save the contact and what they need
- Book a meeting or assign a callback
- Add the details and follow-up to your tools
Enquiry logged. Next step assigned.
Keep a good enquiry from becoming another task to chase.
Your team keeps selling and making the decisions that need experience. Runnrr takes care of the agreed questions, details and follow-ups around that conversation.
- 01
Understand what the person needs.
Ask the qualification questions your team agrees: the service needed, project or business details, timing and contact preferences. Use your fit criteria to route the enquiry.
- 02
Make the next step clear.
Arrange the agreed meeting or callback where connected, or assign the enquiry to the right person. Record the details in your CRM or work tools so the next conversation starts with context.
- 03
Follow through after the first conversation.
Prepare the next message, gather the requested information and carry the work into onboarding. An enquiry stays connected to the actions that follow it.
Set up around your business.
Runnrr agrees the questions, channels, handover rules and result with your team, then tests the workflow. Your team keeps its existing software.
Start with one recurring job.
Choose the enquiry or client request you keep handling by hand. The first call checks the tools, volume and work involved before setup is agreed.
Questions before you start?
What happens after someone calls?
The agreed workflow can answer routine questions, collect the details needed for the next step and create a follow-up in your tools. Booking, CRM updates and outgoing messages depend on the connections and permissions confirmed during setup.
Can Runnrr handle prospective customers too?
Yes. Start with a new-enquiry workflow: explain the services you offer, ask the qualification questions you agree, capture the contact details and arrange the next step. Your team sets the fit criteria and handles exceptions.
What happens with an existing client?
Capture what they need, match the request to the right client or project and carry out the agreed steps. A document request, repair report or project change can lead into the same workflow your team already uses.
What does the receptionist use to answer questions?
Your approved service information, opening hours, prices and policies, plus any connected records agreed during setup. Questions outside that scope go to your team. Professional advice and sensitive decisions stay with qualified staff.
How is phone handling set up?
Runnrr agrees how calls should be answered, which information to collect and when a person should take over. Your phone setup, business hours and the actions in your tools are checked and tested before calls are connected.
What does the workflow include?
Setup is US$299 once for one agreed workflow. Runnrr agrees the work, supported actions and any phone-provider or usage costs during setup. The existing service terms apply to the agreed workflow.
Bring the conversation your team keeps picking up.
Runnrr will map how it should be answered, what needs to happen next and where the result should go. Start with one agreed workflow.
