runnrrGet customer requests to the right person
Record the request, assign an owner and remind them while it needs attention. Flag delays or missing information for your team.
Request comes in
Task created in your project tool
Owner notified
Explore industries
Keep your store running with less admin.
Handle customer requests, assign work and keep order and stock records up to date across your tools.
Book a demoCustomer request or order update comes in
The next task reaches the right person
Your tools stay up to date
Spend less time moving work between tools.
Choose a recurring job. We connect the steps around the way your team works.
Keep order and stock records up to date
Use a status change to update the next system without entering the same details again.
Order or stock status changes
Agreed update runs
Result saved against the record
For example, take a return from request to restock.
A returned item needs a replacement, a repair task and a stock update. Here’s how one workflow can connect them.
Record the return in your project management tool
Match the request to the order and item. Create the work record in your project management tool, then notify the receiving team.
Confirm the item has arrived
Staff check the returned item and quantity, then confirm receipt through your existing process. A delivery update can prompt the check.
Send the agreed replacement
Staff send the approved replacement after receipt. The returned item stays assigned for repair while the replacement is on its way.
Assign the repair and notify its owner
Assign the repair in your project management tool and notify its owner. Follow up while the agreed action is outstanding.
Mark the repair complete
Your team repairs the item and marks the task complete in your project management tool.
Update inventory and the work record
Update stock in your inventory system and save confirmation against the task. Failed updates stay open; repeated completion events do not add stock twice.
Record the return in your project management tool
| Your team | Runnrr automates |
|---|---|
| Check the returned item and quantity, then confirm receipt. | Log the request in your project management tool and notify receiving staff. |
| Approve and dispatch the replacement after receipt. | Assign the repair in your project management tool and notify its owner. |
| Repair the item and mark the task complete. | Update your inventory system and save confirmation against the task. |
Connect the tools your store runs on.
Explore options for orders, project work, inventory and team notifications. We check your tools and required actions before setup.
Keep your team in control.
Your team handles approvals, exceptions and physical work. We agree which steps run automatically and when someone needs to review them.
Set the approval rules, reminder timing and person responsible for anything that needs attention.
Routine steps run automatically
Decisions reach the right person
Approved work continues
Start with one recurring job.
Choose one recurring job
Show us an anonymised customer request and the tools your team uses. We agree the owner, handoffs, approvals and result for one workflow.
Connect the tools around that job
We check the available data and actions in your order channel, project management tool, inventory system and notification service. Scope, costs and access are agreed before setup.
Test the whole process with your team
Check that requests reach the right person and completed work updates the right records. Include missing information, a failed update and a repeated event before live use.
| Setup | Operation and support |
|---|---|
| $299 setup. We agree the result in writing and refund the fee if the workflow is not running within two weeks or does not deliver that result. | Operation, support and provider usage cost extra. Fees and limits are agreed in writing before setup. |
Questions before setup
Can we keep our project management tool?
Yes. We start with the tool, fields and status values your team uses. During setup we check access and agree where requests, owners, progress and completed results should be recorded.
Can staff get automatic reminders?
Yes. We can notify the named owner after a request or assignment is saved, then follow up while the agreed action is outstanding. SMS is one option. The channel, recipients, working hours, timing and provider costs are agreed before activation.
What ecommerce work can we automate?
Start with a recurring job: recording customer requests, assigning team tasks, following up on outstanding work or updating order and stock records. We check your process and tool access before agreeing the workflow.
Can it use our online store or marketplace?
We check whether your platform or existing provider exposes the order and request data the workflow needs. If an action is unavailable, we agree a manual handoff or a different starting point before building.
Which inventory systems can it update?
We check your exact system, permissions, item mapping and supported stock actions. For returns, we also check whether an existing integration already adds the item back so it is not counted twice.
What happens if an update fails?
Completed work stays recorded, with the system update shown separately as pending or failed. Runnrr checks the previous result before retrying and records success only after the destination confirms it.
Can we keep approval steps?
Yes. Your team keeps the decisions you want to review, including refunds, replacements and stock adjustments. We agree who approves each action and when the workflow can continue.
What does setup and operation cost?
US$299 covers one-time setup for one agreed workflow. Operation, support and provider usage cost extra. Your written quote confirms recurring fees and usage limits before you commit. $299 setup. We agree the result in writing and refund the fee if the workflow is not running within two weeks or does not deliver that result.
Does this require the Mac app?
The Mac app needs macOS 14 or later and checks sources while running. Managed workflows have separate software, hosting and operating hours, agreed and tested before live use.
Who keeps the workflow running?
Contact Dmitrijs Vitjazevs at dv@runnrr.io. Your quote covers maintenance, support hours, response arrangements and cancellation. Your team names the person who handles exceptions and professional decisions.
Bring the job your team keeps chasing.
Show us what arrives and where the work happens. We’ll agree one workflow in your tools.
Book a demo