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Monthly client document requests in QuickBooks or Xero

QuickBooks Online Accountant and Xero offer ways to request information or documents from clients. Start with those features, then use a per-account, per-period checklist to keep missing and partial documents visible.

QuickBooks Online Accountant: requests and shared documents

Intuit’s guide describes creating a client request and receiving uploads in Shared Documents. Use the request to identify the specific item, then check the uploaded file against the account and period. This source describes the Canadian product; confirm the equivalent feature and labels in your region.

Xero: request documents with Ask

Xero describes Ask in Partner Hub as a secure way to request information or documents, track replies and see outstanding queries. It says clients can reply through a secure login even if they are not Xero users. Check availability in your region and partner account.

Keep the same completion test in either system

Client / period

Expected item

What arrived

Next action

ACME / October

Statement ending 4521

1–15 October

Keep 16–31 October open.

ACME / October

Statement ending 7730

Full October statement

Queue for checking; do not close account 4521.

ACME / October

Payroll summary

Nothing yet

Remind only about the missing payroll item.

Do not equate an upload with a complete month

Match the file to the account and full expected period. Keep missing date ranges open. A bank feed and a statement serve different checks; use the evidence required by your engagement. The person checking the files records acceptance before closing the request.

When a client keeps sending files elsewhere

Agree one upload route and one person to reconcile exceptions. If WhatsApp or email remains part of the process, define how a file is matched to the current request and where it will be stored before automating the handoff.

Scope the remaining manual work

QuickBooks and Xero are examples Runnrr scopes workflows around. Any document access, record updates or reminder actions must be checked for your software, region and permissions before setup. No native Runnrr integration is established by this guide.

Sources

Vendor documentation checked on 21 October 2026. Feature availability varies by account, plan and region.

This is administrative workflow guidance, not tax, accounting or legal advice.

Questions before you start?

Is Xero Ask the same as a payment portal?

No. Xero describes Ask as a request-and-reply route for client information and documents. Payment collection is a separate purpose.

Does a received statement close every account request?

No. Match each file to its account and period, and leave other accounts or missing date ranges open until checked.

Spend less time chasing client documents.

Runnrr sets up the recurring steps in your existing tools. Start with one workflow and agree the checks with your team.

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